Return and Refund Policy

Effective Date: 12/24/2024

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Kitchen Sapphire website located at Return and Refund Policies.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:
Email: support@kitchensapphire.com
Phone: +1 (916) 382-0335

3. Return Eligibility

Customers in the contiguous United States may return eligible products within 14 days of delivery, subject to the following conditions:

3.1 Conditions for Return

Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received.
Original Packaging: Items must be in their original, unopened packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

3.2 Ineligible Items for Return

The following items cannot be returned:

Custom or made-to-order products, including:
- Factory-installed locks, alarms, or thermometers.
- Panel-ready units, ADA-compliant models, or stainless steel-wrapped products.
- Refrigerators/freezers with factory-installed icemakers.
Glass door models with stainless handles or factory-installed tints.
Opened or used products.
Buyer’s remorse returns.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact our Customer Service team within 14 days of delivery:
- Email us at support@kitchensapphire.com or call +1 (916) 382-0335.
Provide your order number and reason for the return.

4.2 Preparing Your Return

Package the Item Safely: Pack the item securely in its original packaging, including all accessories, manuals, and free gifts.
Include Documentation: Include any required return authorization forms and supporting documents.
Attach Shipping Label: If applicable, affix the provided return shipping label to the outside of the package.

4.3 Shipping the Return

Shipping Method: Use a trackable courier service for all returns.
Return Window: Ship the item within 7 days of receiving return authorization.

5. Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Restocking Fee: A minimum 25% restocking fee applies to all returned items.

6. Specific Return and Refund Conditions

6.1 Defective or Damaged Goods

Notification: Notify us within 24 hours of delivery if the item is damaged.
Documentation: Provide photos or videos of the defect or damage.
Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.2 Incorrect Product Received

Notification: Notify us immediately upon receipt.
Resolution: We will cover return shipping costs and send the correct product.

6.3 Order Cancellations

Before Shipment: Orders can be canceled before shipping free of charge.
After Shipment: Orders canceled after shipment will be treated as a return and will incur:
- Return shipping costs.
- A minimum 25% restocking fee.

6.4 Custom Orders

Custom or made-to-order products are final sale and cannot be returned or refunded.

7. Refunds

7.1 Refund Conditions

Refunds are issued after the returned item is received and inspected.
Notification of refund approval or rejection will be sent via email.

7.2 Refund Processing

Refunds will be processed to the original payment method.
It may take up to 14 days for the refund to appear in your account.

7.3 Partial Refunds

Partial refunds may be granted in the following situations:

Items not in original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 14 days after delivery.

8. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or personalized products.
Opened or used items.
Buyer’s remorse returns.

9. Questions and Support

For more information, please:

Contact our Customer Service team:

Email: support@kitchensapphire.com
Phone: (916) 382-0335

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.